Shipping policy
Order delivery
Methods of payment for the online Order delivered by standard delivery:
- online payment
We provide same day delivery after ordering before 3pm. Express delivery is available in Doha. The delivery fee will be 15 QAR within Doha.
The standard delivery is available for the Orders made from 00:00 AM to 3:00 PM.
Please note that express delivery times and areas may change due to offers, season, or our logistics partner.
The courier may call you by phone, write a text message or contact you by WhatsApp.
Please be available on the day of delivery. The courier will contact you 30–60 minutes prior to the scheduled delivery time. Please note that the maximum waiting period for the Customer to respond to the courier’s call, text message, or WhatsApp message is 30 minutes.
Order cancellation
You may cancel the Order in the Personal account of the Mobile App, on the Website or through Customer Care until it is shipped from the warehouse. After the notification «transferred to delivery» you may cancel the Order, when the courier contacts you.
Receiving the order
When you receive your Order, we recommend you to check the outer package integrity. Attention: Do not open an individual package of the Products.
If there is any inconsistency in the Products delivered and those ordered by you, please contact us at hello@thehysa.com with the details of your order number.